Delivery Policy
This policy explains how we process, dispatch, and deliver orders placed on the SHREE GLOBAL LTD website for pet chew toys for cats and dogs.
Orders are usually processed within 1 to 3 business days after payment is confirmed.
We prepare orders as quickly as possible once payment has been completed.
Processing may take a little longer during peak order periods, weekends, or public holidays.
Estimated delivery times are shown for guidance only and may vary by destination and courier service.
Usually 2 to 5 business days after dispatch.
Usually 4 to 10 business days after dispatch.
Longer delivery times may apply during busy periods or where customs checks are needed.
Please check your address carefully before completing checkout. We rely on the address provided by the customer.
- If an address is incomplete or incorrect, delivery may be delayed or returned.
- We are not responsible for delays or non-delivery caused by incorrect address details entered at checkout.
- If a parcel is returned to us because of an address error, we may ask the customer to cover the cost of redelivery.
Where tracking is available, we will provide it once the order has been dispatched.
Tracking details are usually sent by email when the parcel has been handed to the courier.
Tracking may take some time to update after dispatch depending on the courier’s system.
If tracking does not update as expected, please contact us and we will review the order details.
If you have any questions about delivery, tracking, or your address details, please contact us using the information below.